Refund Policy 
 

1. Cancellations and Rescheduling

• If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

• Cancellations made with less than 24 hours’ notice may be subject to a call-out or cancellation fee, depending on the nature of the booking.

• If we are unable to attend due to unforeseen circumstances (e.g., weather, emergencies, or parts delays), we will contact you immediately to arrange a new appointment at no additional cost.

2. Refunds for Services

• Once a service has been completed, refunds are generally not available, as payment covers the time, labor, and parts used.

• If you are not satisfied with the quality of the work, please contact us within 7 days of the service date. We will review the issue and, where appropriate, offer a repair, adjustment, or partial refund at our discretion.

• Refunds will not be issued for issues arising from pre-existing faults, wear and tear, or incorrect information provided by the customer.

3. Online Payments and Deposits

• Deposits made online or by phone to secure bookings are non-refundable if you cancel within 24 hours of the appointment.

• For cancellations made earlier than 24 hours, deposits may be refunded or credited toward a future booking.

• If we need to cancel a booking for any reason, a full refund of any deposit or payment will be issued promptly.

4. Processing Refunds

• Approved refunds will be processed within 5–10 business days using the original payment method.

• We will notify you by email or phone once the refund has been issued.

5. Contact Us

If you have any questions or wish to request a refund, please contact us directly: RS Cars Mobile Mechanics
Email: rscarsmobile@gmail.com
Phone: 07774109317
Address: Reynolds Road, NN18 0SL